Support

Last Updated: March 8, 2026

Primary support channel: hello@datacraftworks.com

Standard business hours: Monday-Friday, 9:00 AM-5:00 PM ET.

• P0 (critical): response target within 1 hour during business hours
• P1 (high): response target within 4 hours
• P2 (medium): response target within 1 business day
• P3 (low): response target within 2 business days

Escalation path: Project Lead → Management.